Scope of Work

  • Deliver most first drafts in 1-2 business days
  • Deliver revisions in 24 hours
  • Unlimited rounds of revisions
  • No limit on video run time (turnarounds may be slower for longer run times)
  • Source licensed music
  • Source unlimited stock footage clips

What we don't do:

  • Record voiceovers
  • Record screen-recordings or take screenshots
  • Independently source assets (besides music, stock footage, or motion graphics presets)
  • Animation
  • Excessive, complex, or custom motion graphics
  • Wedding videos
  • Write copy from scratch
  • Hop on calls after our initial Onboarding Call

Things that may delay turnaround time:

  • Raw footage submissions of over 50 GB. Use proxies if you are uploading more than 200 GB.
  • Videos with run times greater than 15 min (can depend on complexity).
  • Videos needing custom subtitling.
  • Complex or a high number of revisions notes.
  • Submitting un-proxied 4k, 6k, or 8k footage.
  • Unclear, incomplete, or open-ended instructions.
  • Complex edits requiring high levels of fine-tuning/detail.
  • Sending additional video notes/assets to your project manager instead of leaving them directly in the video revision tool (Frame.io).

Some other important things to know:

  • The Essentials plan is not meant to replace a full-time editor.
  • If a stock footage clip can not be sourced in our paid library, we are not responsible for sourcing it elsewhere.
  • If you submit via Dropbox, we suggest all sub-folders containing footage and assets should be put inside a single "root" folder.
  • We understand that you have deadlines to meet, so we try our best to fulfill any rush requests. That being said, we can never promise turnarounds faster than 2 business days on first drafts, and 24 hours on revisions. Please plan accordingly to avoid a scenario in which we aren’t able to complete a video in time for your deadline.
  • You can submit multiple video orders at one time. This will create a queue, and once we finish one of your videos/tasks, we’ll move on to the next one in the queue.
  • We do not operate 365 days a year, in observance of our editing team’s local holidays. Click here to see Edit Crew’s days off.
  • Our hours of operation are as follows:
  • Monday-Friday, 9 am-6 pm Central Time (March 14-November 7)
  • Monday-Friday, 8 am-5 pm Central Time (November 8-March 13)