Raw footage submissions of over 50 GB. Use proxies if you are uploading more than 200 GB.
Videos with run times greater than 15 min (can depend on complexity).
Videos needing custom subtitling.
Complex or a high number of revisions notes.
Submitting un-proxied 4k, 6k, or 8k footage.
Unclear, incomplete, or open-ended instructions.
Complex edits requiring high levels of fine-tuning/detail.
Sending additional video notes/assets to your project manager instead of leaving them directly in the video revision tool (Frame.io).
Some other important things to know:
The Essentials plan is not meant to replace a full-time editor.
If a stock footage clip can not be sourced in our paid library, we are not responsible for sourcing it elsewhere.
If you submit via Dropbox, we suggest all sub-folders containing footage and assets should be put inside a single "root" folder.
We understand that you have deadlines to meet, so we try our best to fulfill any rush requests. That being said, we can never promise turnarounds faster than 2 business days on first drafts, and 24 hours on revisions. Please plan accordingly to avoid a scenario in which we aren’t able to complete a video in time for your deadline.
You can submit multiple video orders at one time. This will create a queue, and once we finish one of your videos/tasks, we’ll move on to the next one in the queue.
We do not operate 365 days a year, in observance of our editing team’s local holidays. Click here to see Edit Crew’s days off.
Our hours of operation are as follows:
Monday-Friday, 9 am-6 pm Central Time (March 14-November 7)
Monday-Friday, 8 am-5 pm Central Time (November 8-March 13)